Frequently Asked Questions
Everything you need to know about your CLUSE shopping experience.
What payment methods do you accept?
We accept a wide range of secure payment options, including major credit cards (Visa, MasterCard, American Express), PayPal, and various local payment methods depending on your shipping destination.
How long does shipping take and what are the costs?
Shipping times vary by location, typically ranging from 2 to 5 business days for domestic orders. We offer free standard shipping on all orders above a certain threshold, which is automatically applied at checkout.
What is your return policy?
You can return any unworn and undamaged product within 30 days of receipt. Please ensure the item is in its original packaging with all tags attached to qualify for a full refund.
Are CLUSE watches water-resistant?
Most CLUSE watches are water-resistant up to 3 ATM or 5 ATM, meaning they can withstand splashes or brief immersion in water. However, they are not suitable for swimming or showering.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress in real-time.
Do your products come with a warranty?
Yes, all CLUSE watches and jewelry come with a 2-year limited warranty from the date of purchase, covering manufacturing defects and movement issues.